Effective February 2nd, 2026
At Bloom Community®, we want you to feel informed, supported, and respected when engaging with our services. These Service Terms & Conditions outline what you can expect from us, and what we ask from you, to support safe, respectful, and ethical care.
Who these terms apply to
These terms apply to clients, families, and other people engaging with Bloom Community® services (including enquiries, bookings, and attendance at appointments).
Access to services
- Our services are primarily for children and adolescents, and we also work with parents and caregivers as part of supporting a child or young person
- We may ask for information that helps us provide safe and appropriate care
- We ask that information you provide is accurate and up to date
- We provide services without discrimination based on culture, identity, disability, or other protected attributes
- We can offer reasonable adjustments to support equitable access (for example, interpreters, accessible formats, or communication supports)
We may pause, decline, or end services if it is not safe or appropriate to continue, if we are unable to meet your needs, or where required or permitted by law.
Client rights and responsibilities
Your rights
- To be treated with respect
- To receive services that are culturally safe and inclusive
- To have your privacy and confidentiality handled in line with our Privacy Policy
- To ask questions and make informed choices about your care
Your responsibilities
- To attend scheduled appointments, or let us know as early as possible if you need to cancel or reschedule
- To engage with services honestly and to the best of your ability
- To treat staff, other clients, and our environment respectfully
Informed consent
Before services begin, we will complete an informed consent process with you (and/or a parent or guardian). Consent is ongoing and can be reviewed at any time. For more information, please refer to our Informed Consent information.
Privacy and confidentiality
We collect, store, and use personal information in line with Australian privacy legislation and our Privacy Policy.
Confidentiality may only be broken in line with mandatory reporting obligations, legal requirements, or situations of serious risk, as outlined in our Informed Consent and Privacy Policy.
Fees and payment
- Fees are provided at the time of booking and in booking confirmation emails
- Payment is due as outlined at the time of booking
- Clients are responsible for claiming any eligible Medicare, NDIS, private health, or other rebates
- Fees may change from time to time. We will communicate changes in advance where possible (including providing notice where required)
Safety and conduct
We aim to provide a safe environment for clients, families, staff, and visitors.
- Aggressive, threatening, or unsafe behaviour may result in services being paused or ended
- If we have immediate safety concerns, we may contact emergency services
Telehealth and digital communication
- Telehealth requires a private space and a secure device
- We may communicate with you about appointments and services via email
- In an emergency, call 000. Our email is not monitored for urgent concerns or emergencies
- Telehealth is not a substitute for urgent or crisis support
Feedback and complaints
We welcome feedback. If you have a concern, we encourage you to raise it with us.
For more information, please refer to our Complaints & Open Disclosure information.
Changes to these terms
We may update these Service Terms & Conditions from time to time. The most current version will be published on our website.
If you would like a copy of this information in a different format (for example, larger font) or language, please contact hello@bloomcommunity.com.au